1. Acceptance of Terms

By subscribing to Vivimate, you agree to these Terms of Service. If you do not agree, please do not use our service.

2. Service Description

Vivimate provides an IPTV subscription service offering access to live channels, VOD content, and related streaming features. The service is provided “as is” and subject to availability.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You must not share your subscription with unauthorized users
• You must not resell or redistribute our service without a formal reseller agreement
• You must use the service only for personal, non-commercial purposes (unless a reseller)

4. Acceptable Use

You agree not to use Vivimate for any unlawful purpose or in any way that could damage, disable, or impair our service. Any attempt to hack, reverse engineer, or bypass our systems will result in immediate termination of your subscription.

5. Service Availability

While we strive for 99.9% uptime, Vivimate does not guarantee uninterrupted service. Scheduled maintenance, technical issues, or force majeure events may cause temporary interruptions. We will notify users of planned downtime when possible.

6. Subscription & Billing

• Subscriptions are activated upon confirmed payment
• Subscription periods are fixed (1, 3, 6, or 12 months) and non-extendable without a new payment
• Prices are subject to change with reasonable notice

7. Termination

Vivimate reserves the right to terminate any subscription that violates these terms, without prior notice or refund. You may cancel your subscription at any time, subject to our Refund Policy.

8. Limitation of Liability

Vivimate shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our service.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

1. Our Commitment

At Vivimate, your satisfaction is our priority. We offer a fair and transparent refund policy to ensure you can subscribe with confidence.

2. 7-Day Money-Back Guarantee

All Vivimate subscription plans come with a 7-day money-back guarantee. If you are not satisfied with our service within the first 7 days of your subscription, you are eligible for a full refund — no questions asked.

3. How to Request a Refund

• Contact us via WhatsApp within 7 days of your subscription start date
• Provide your subscription details (account username or registered contact)
• State the reason for your refund request (optional but appreciated)
• Refunds are processed within 3–5 business days

4. Conditions for Refund

• Refund request must be made within 7 days of subscription activation
• The service must not have been used for more than 24 hours of active streaming
• The account must not have violated our Terms of Service
• Free trial users are not eligible for refunds (trial is already free)

5. Non-Refundable Cases

• Requests made after 7 days of subscription activation
• Accounts terminated due to Terms of Service violations
• Service issues caused by the user’s internet connection or device

6. Free Trial

Before subscribing, we encourage all users to take advantage of our free 24-hour trial. This allows you to test Vivimate with no risk and no payment required.

7. Contact for Refunds

To request a refund, contact us directly via WhatsApp. Our team will respond within 2 minutes.